FAQs
How can we help?
Frequently Asked Questions
What is a Full Body Mole Check?
It is a Top to Toe check for visually abnormal moles using a dermatoscope by a specialist nurse and is recommended for all adults. It also includes a check for Atypical Mole Syndrome. The appointment can take up to 40 minutes.
How much does a Full Body Mole Check Cost?
This service is £195, although discounts are available when booking appointments for two patients at the same time. Payment is required in full at the time of booking and is refundable if cancelled or re-arranged in accordance with the booking Terms and Conditions.
What is Atypical Mole Syndrome?
The definition given by the British Association of Dermatologists is “Atypical mole syndrome is a disorder of the skin which is seen in approximately 2% of the population. It is defined when an individual has more than 50 moles composed of melanocytes (pigment producing skin cells) present on their skin, and three or more are atypical (unusual) in their appearance, e.g. size and shape.”
What happens when a mole is identified as abnormal during the screen?
The nurse will take a magnified image for a single mole report using a special camera linked to the dermatoscope which is reviewed and assessed by a remote specialist doctor – recommended for visually abnormal moles, new or changing moles or for an expert second opinion.
Can I just have one mole looked at?
It is possible to have a single mole report if you are worried by an abnormal, new or changing moles or wish to have an expert special opinion on a particular mole.
However if you are worried about new or changing moles we recommend a Full Body Mole Check to ensure that there are no abnormal moles in areas that you cannot easily see or check yourself.
How much does a Single Mole Check cost?
During a Single Mole Check appointment a report for that specific mole is included in the £60 appointment price. If an additional Single Mole Report is required this will cost £40. This includes imagery, a specialist Doctor’s diagnosis and the report.
Single Mole Reports required as part of Full Body Mole Check appointment will cost £40. This includes imagery, a specialist Doctor’s diagnosis and the report.
All results of Single Mole Reports are available within 3 working days, although routinely the delivery time is much shorter. A copy of your report will be emailed to you and a screening nurse will call you to discuss the result and any next steps.
How can I book these services?
You can book online to select a clinic location and appointment time of your choice. This allows 24h access to booking however telephone bookings can be made by contacting the clinic during its opening hours on 0800 023 4212.
What happens if I need treatment?
Around 25% of patients who have a Single Mole Report will need a referral to see a Consultant Dermatologist for a consultation, clinical review and treatment.
This referral can be arranged without delay, to see a Consultant, who has a practice base within The Mole Clinic. Our team profiles are available on the About section website. All Consultants are skin cancer specialists.
As they are working within the clinic they have access to your patient data and records which keeps the administration to a minimum during this anxious time. You will also be treated in familiar surroundings with the same reception and nursing team available for support.
Is The Mole Clinic recognised by my insurer?
We are approved by all major insurers who will fund treatment provided the correct pre-authorisations are obtained.
Can I pay for my own treatment?
Yes. You do not need a GP referral to make an appointment.
I’ve not had screening at The Mole Clinic but can I still see a Consultant?
Yes a number of patients have seen their Doctor and been advised to have a mole removed. You are able to make an appointment for a Consultation. This applies to both patients with medical insurance and patients paying for their own treatment.
In fact a number of insurers will suggest our facility where a referral is sought.
I have a mole/skin tags which are troubling me or I want removed for cosmetic reasons but I know are not suspicious, can these be removed?
Yes these can of course be removed. You would need to see a Consultant for a consultation and clinical review to discuss the removal. They would make an assessment and discuss the removal to ensure that you have the full facts before undergoing the procedure. Sometimes they may advise against procedures because the risk of scarring in cosmetically sensitive areas and skin tone/type etc may outweigh the cosmetic benefit.
The team comprises Consultant Dermatologists and Consultant Plastic Surgeons.
What accessibility features are provided at your clinics?
Please visit our individual clinic pages to view accessibility information. These can be found here.
Do you allow assistance dogs at your clinics?
If you require support from an assistance dog, please contact us before your appointment so that we can discuss how best to support your visit and make any necessary adjustments. You can contact the clinic here.
Do you have accessibility information in different formats?
If you need any information on this website or about your care in a different format (such as large print, audio, Braille, or easy read) or if you need help communicating with us, for example because you use British Sign Language (BSL) please let us know.
Call us on 0800 023 4212 or email us at reception@themoleclinic.co.uk and we will do our best to support your needs. The Mole Clinic partners with accredited providers to meet individual communication needs in a timely manner.
What safeguarding measures do you have in place?
The Mole Clinic is committed to ensuring the safety and well-being of all children, young people, and vulnerable adults in our care. We follow strict safeguarding policies and procedures, and all staff and volunteers are trained to protect and support everyone we work with.
For any safeguarding concerns, please contact our Designated Safeguarding Lead at safeguarding@themoleclinic.co.uk
What if I need to contact the clinic outside of opening hours?
If you experience a medical emergency outside of our normal opening hours, please contact NHS 111 for advice and assistance.
Additionally, you may leave us a message using our contact form or voicemail service, and a member of our team will respond within the first hour of reopening.
If you believe your condition is life-threatening, please call 999 or attend your nearest Emergency Department.
How can I pay?
All fees are payable through electronic or card transactions only.
